30852081
This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills.
Who Should Attend?
This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.
Benefits To You & Your Organisation
You will have greater confidence in communicating your message
Be more aware of your feelings and how they effect others
Recognise poor and excellent communication and behaviours
Greater awareness of Body Language - positive and negative
Be able to deal with difficult people and situations
Be more assertive and less aggressive / passive
Greater confidence in opening and closing conversations
Dealing with complaints and improving customer service
Agreed (SMART) action plan to implement / practise in the workplace
Comments from our delegates:
I am now able to make my points more clearer to other people and be more assertive
Helped to raise my confidence and self worth
Very informal, friendly and helpful
Really helped me realise the importance of putting myself first and to recognise I am important
Raise my confidence in gaining clarity from my manager
